Frequently Asked Questions
Answers to all your questions at fast99
From opening an account to bonuses, payments, and safe gaming — everything you want to know about fast99 is answered here in plain English.
This FAQ page has been created with Bangladeshi players in mind. Below you will find detailed information on account registration, depositing and withdrawing via bKash and Nagad, cricket betting, slots and live casino games, bonus terms, and responsible gaming. Every answer is written in clear and simple language so you can quickly find a solution to any question.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Safety and Responsible Gaming
Account and Registration
Opening an account at fast99 is very simple. Visit our site and fill in the registration form — provide your name, mobile number, a password of your choice, and a few basic details. Once verification is complete, your account will be activated and you can start playing right away.
You must be at least 21 years old to create an account and play at fast99. We take a firm stand against gambling by minors. Your age may be verified through an identity check at the time of registration. Responsible gaming is our top priority.
No, only one fast99 account can be opened per mobile number or identity document. Creating multiple accounts is a violation of our terms and conditions and may result in account suspension. If you have trouble logging in, contact our 24/7 live chat support.
Click the "Forgot your password?" link on the login page and enter your registered mobile number. You will receive a verification code that you can use to set a new password. If you have trouble completing the process, contact our 24/7 Bengali live chat for assistance — the team is available around the clock.
KYC, or identity verification, ensures the security of your account and prevents fraudulent transactions. fast99 may request verification of your national ID card or passport before certain withdrawal amounts, in order to operate a safe and transparent platform. This is carried out in a fully SSL-encrypted environment.
Deposits and Withdrawals
Deposits from bKash to your fast99 account are generally instant. The balance is added to your account immediately after you confirm with your bKash number and PIN on the payment page. The minimum deposit amount is ৳100. If there is a delay for any reason, contact our 24/7 live chat with your transaction reference number.
Yes, fast99 accepts deposits through all mobile banking methods — bKash, Nagad, Rocket, and Upay. Bank transfer is also available. The minimum deposit amount is the same for every method — ৳100. All transactions are fully secure and encrypted.
Withdrawal requests from fast99 are generally processed within 10–45 minutes. The minimum withdrawal amount is ৳800. Bank transfers may take slightly longer. Having a verified account makes the process faster.
fast99 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges. Check your provider's fee structure before making a payment.
To deposit by bank transfer, log in to your fast99 account, go to the "Deposit" section, and select the bank transfer option. Use the bank account details provided there to make the transfer. Transactions can be made from various banks including Dutch-Bangla, City Bank, and BRAC Bank.
Common reasons for a rejected withdrawal include incomplete KYC verification, an active bonus wagering requirement not yet met, or the minimum amount (৳800) not being reached. In such situations, contact our 24/7 Bengali live chat — our support team is able to resolve this for you quickly.
Games and How to Play
To place a bet on BPL or any other cricket match, log in to your account and go to the cricket section. There you will find ongoing and upcoming matches. Choose your preferred event, team, or player and place your bet. fast99 also offers live betting during matches.
fast99 offers many popular slot games including Gates of Olympus and Sweet Bonanza by Pragmatic Play, Fortune Tiger and Mahjong Ways by PG Soft, Fortune Gems and Crazy 777 by JILI, and Aviator by Spribe. All games work smoothly on mobile browsers as well.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players as winnings over the long term. It is not a guarantee for any specific session — it is a statistical average. A higher RTP generally means the game pays out relatively more over the long run.
Absolutely! fast99 is fully mobile-friendly. No separate app download is needed — you can access the site directly from any modern browser (Chrome, Firefox, Safari) on your smartphone and play all games. The interface stays easy to use even on a small screen.
In the fast99 live casino section, you can play in real time with professional dealers from Evolution Gaming and Ezugi. Enjoy games like live roulette, live baccarat, and Teen Patti in a familiar setting for Bangladeshi players. Bengali-speaking hosts are also available at select tables.
Yes. All games on fast99 are developed by internationally accredited game providers who use a Random Number Generator (RNG) in their software. This ensures that every spin or hand is completely random and there is no possibility of manipulation in anyone's favor. Fair play is our core commitment.
Bonuses and Promotions
New members at fast99 receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus — giving you a total balance of ৳3,000. A 25x wagering requirement applies to this bonus, meaning you must wager a specified amount before the bonus funds can be withdrawn.
A wagering requirement is the condition specifying how much you need to spend in total bets before bonus funds become withdrawable. For the fast99 welcome bonus, this is 25x — meaning you need to wager 25 times the bonus received before it can be withdrawn. Full terms can be found on the terms and conditions page.
The fast99 VIP program has three tiers — Bronze, Silver, and Gold. The more you play, the higher the tier you reach. Bronze tier offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5%. Reaching higher tiers also unlocks more exclusive offers.
Some special offers at fast99 may require a promo code. When applicable, enter the code in the promo code box on the deposit page or in the bonus section. Check our promotions page regularly or ask via live chat to stay informed about the latest active offers.
Yes! fast99 runs special promotional offers for occasions such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Victory Day. As these offers are available for a limited time, active members benefit first. You can find out about these offers in advance by chatting on live chat or checking the promotions page regularly.
Safety and Responsible Gaming
Absolutely. fast99 uses the highest standard of SSL (Secure Socket Layer) encryption, which keeps your personal information and financial data fully protected. Your information is never shared with third parties under any circumstances. Full details are available on our privacy policy page.
Yes, fast99 provides a self-exclusion feature. If you feel that gaming is getting out of your control, contact our support team — they will help deactivate your account for a set period or permanently. Responsible gaming is our highest priority.
fast99 gives players the ability to set their own limits, such as daily or weekly deposit limits. This helps you enjoy gaming within your budget. Contact our 24/7 live chat if you want to change your limits. Playing responsibly means a more enjoyable experience.
Hiding losses, compulsive betting to recover losses, or neglecting daily responsibilities are possible signs of gaming addiction. If you experience anything like this, visit fast99's responsible gaming page or contact support. We will point you in the right direction for professional advice if needed.
fast99 offers Bengali live chat support 24 hours a day, 7 days a week. You can click the live chat widget from any page on the site to speak directly with someone. To contact us by email, write to [email protected]. Our team will resolve your issue as quickly as possible.
Still have questions?
Our Bengali support team is with you 24/7. Chat with us live or send an email for any issue.
Email: [email protected] | Response time: usually within a few minutes